What is the 30-Day Replacement Guarantee? How do I get a defective item replaced? What if the jewelry does not fit me?
Every piece of jewelry sold at .com is covered under our 30-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 30 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at info@.com, within 30 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.
The following products shall not be eligible for return or replacement under this 30 Day Replacement Guarantee:
● Any jewelry that exhibits physical damage to the box or to the product
● Any jewelry that has been washed
● Any jewelry not in its original condition
● Any jewelry that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
● Any jewelry without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
How do I cancel an order on .com?
Cancellation before product has shipped:
● If you cancel your order before your jewelry has shipped, we will refund the entire amount.
Cancellation after product has shipped:
● If your jewelry has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
● If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 30-Day Replacement Guarantee for further details.
How do I return a purchased item? What is the procedure to return a product to Gomes Gems?
In order to initiate a return, please call our customer service at +91 9829561712 or email us at info@.com. Our customer service representative will help you with the process.
● Complete the shipment return form that comes with your order.
● Please include the original contents, certificates and any additional material sent with the shipment and ensure that the packet is properly sealed.
● Please send the return shipment back to our warehouse at the address below.
H. N. 362, (Between Shop No. 79-80)
Memiyon Ki Gali, Gopal Ji Ka Rasta,
Johari Bazar, Jaipur-302003
● In case of product being damaged in-transit, please contact our customer service at +91 9829561712 before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. For the damaged product returns, you will be reimbursed up to Rs 50 towards your shipping costs, provided you include the courier receipt along with the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product.
How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your Gomes Gems account in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT.
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