Terms & Conditions

Welcome to GomesGems. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase.

Copyright & Intellectual Property

All content featured on this website, including but not limited to product designs, jewelry images, gemstone photographs, logos, graphics, videos, text, and website design, is the exclusive property of GomesGems and is protected under applicable copyright and trademark laws.

No material from this website may be copied, reproduced, modified, distributed, transmitted, displayed, or used for commercial purposes without prior written permission from GomesGems.

Product Information

We strive to ensure that all product descriptions, images, pricing, and details are accurate and up to date. However:

  • Slight variations in gemstone color, texture, size, and jewelry finish may occur due to natural materials and screen display settings.

  • Product weights and dimensions are approximate.

  • Handmade jewelry may contain minor variations that make each piece unique.

GomesGems reserves the right to:

  • Modify product prices at any time;

  • Discontinue products without notice;

  • Correct pricing or typographical errors;

  • Limit product quantities.

Gemstones & Jewelry Disclaimer

Natural gemstones may contain inclusions, patterns, or color variations that are considered part of their natural beauty and authenticity. These characteristics should not be treated as defects.

All jewelry care instructions provided by GomesGems should be followed properly to maintain product quality and durability.

Orders & Payments

By placing an order on GomesGems, you confirm that:

  • You are at least 18 years old;

  • The payment information provided is accurate and authorized;

  • The purchase is being made for lawful purposes only.

We reserve the right to refuse or cancel any order due to suspected fraud, incorrect pricing, product unavailability, or other unforeseen circumstances.

Shipping Policy

Orders will be shipped to the address provided during checkout. Delivery timelines are estimates and may vary depending on location, customs clearance, holidays, or courier delays.

Once the order has been handed over to the shipping carrier:

  • Risk of loss passes to the customer;

  • Customers are responsible for tracking shipments;

  • Claims for damaged or lost packages must be filed with the courier service.

Customs Duties & Taxes

International customers are responsible for any customs duties, import taxes, VAT, or additional charges imposed by their country’s regulations.

GomesGems is not responsible for delays caused by customs clearance procedures.

Returns & Exchanges

Please review our separate Return & Exchange Policy for complete details regarding:

  • Eligibility for returns;

  • Exchange procedures;

  • Refund processing timelines;

  • Non-returnable customized jewelry items.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

GomesGems reserves the right to suspend or terminate accounts that violate these Terms & Conditions.

Electronic Communications

By using our website or contacting us electronically, you consent to receive communications from GomesGems via email, messages, or notifications related to your orders, account, or promotional updates.

Limitation of Liability

GomesGems shall not be held liable for:

  • Any indirect, incidental, or consequential damages arising from the use of this website or products purchased;

  • Delays or interruptions caused by technical issues, shipping carriers, or third-party services;

  • Allergic reactions caused by individual sensitivities to metals or materials.

Customers are advised to review product materials carefully before purchase.

Disclaimer of Warranties

All products and services on this website are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

GomesGems does not guarantee uninterrupted website access, error-free operation, or complete accuracy of all website content at all times.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which GomesGems operates.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.